Return goods policy

Forest Group stands by its products. We also understand at times, our customers do not receive what they expect. If you would like to return, please follow the steps outlined below:

  • Check if returning the item corresondends with our general terms and conditions. 

  • Before sending any items back, consult Forest Group that you want to return items

  • Complete the form and add it to the return shipment

  • Keep a copy of this form for you own records

  • Pack the items that you want to return properly, to prevent damage during transport (a product with transport damage occured during return, will not be dealt with)

  • Take good care when packing an item for return. Do not write on the actual product or packaging, or put stickers or scotch tape on the item or packaging

  • Issues with the shipping company in charge of returning the items to Forest Group, are for the shipper’s risk. Therefore, keep your proof of shipment or arrange for a shipping insurance